Terms Of Use

Access to and use of the Amway Web site and the products and services available through this Web Site are subject to the following terms of use. The words 'we', 'us' and 'Amway' mean Amway of Australia ABN 49 004 807 756 of 46 Carrington Road, Castle Hill, NSW 2154 and the words 'you' and 'your' refer to users of this Web Site who may be Amway Independent Business Owners or Clients.

ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS OF USE
You should read and familiarise yourself with these Terms of Use before you use this Amway Web Site. By using this Web Site, you expressly agree to these Terms of Use as they are amended from time to time and you acknowledge that you have read and understood them. You also agree that any information that you provide to us will be true, accurate, current and complete and that you will maintain and properly update your personal profile as required by Amway.

You should always check this page prior to using the site to make sure that you have a current understanding of the Terms of Use. If you do not agree with these Terms, you must discontinue your use of this site.

If you are an Amway Independent Business Owner (IBO), you are subject to the IBO Rules of Conduct. You should read and familiarise yourself with these Rules.

GOVERNING LAW
This agreement is governed by the law in force in the State of New South Wales, Australia.

INTENDED USE
The material on this site is published by us and is intended for use in Australia. The site is not intended for use outside Australia. We make no claim that the information contained on this site is appropriate or may be downloaded legally outside Australia. If you access this Web Site from outside Australia, you do so at your own risk and you are responsible for compliance with the laws in your jurisdiction.

This site is a business and commercial site, it is not intended for persons under the age of 18. If you are under 18, you should speak to your parents, your guardian, or a responsible adult and obtain their permission to use this site. Members who seek to use this site must be 18 years and older.

DISCLAIMER AND LIMITATION OF LIABILITY
The information, materials and services contained on this site are provided to you "as is," and "as available". By provision of the site and the information, materials and services contained herein we do not provide professional advice or services. All tips and hints, suggestions and references to 'remedies' should not be relied upon without reservations; you should not act on the basis of anything contained on this Web Site without first obtaining specific professional advice.

We do not warrant or guarantee the accuracy, adequacy or completeness of this information and materials, and expressly disclaim liability for any errors and/or omissions in this information and materials. To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express, implied or statutory. In addition, we do not warrant, guarantee or make any representations regarding the security of accounts, or that this site is free from destructive materials, including but not limited to computer viruses, hackers, or other technical sabotage, nor do we warrant, guarantee or make any representations that access to this site will be fully accessible at all times, uninterrupted, or error-free.

To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

Copyright in Material on this Site
Unless otherwise indicated, all Web Site design, text and graphics is © Copyright 2012 Amway of Australia. All rights reserved. None of the material may be copied, downloaded, displayed, posted, transmitted used or reproduced in whole or part in any form or by any means for any purpose unless such use is expressly permitted by us or by applicable copyright laws.

To the extent necessary in order to lawfully access and use the services available on this Web Site, you are granted permission to display, download, save and to print portions of this web site for non commercial use only provided that the materials are not modified and any reproduction contains all copyright and other proprietary notices contained in the materials. IBOs may download, reproduce and distribute materials for the purposes of their IBOs provided that each item is reproduced in its entirety and contains the following notice: "Reproduced with the permission of Amway of Australia, ACN 004 807 756".

Trademarks
All trade names, brand names, trade symbols, logos, slogans, trademarks or services marks followed with an asterisk are trademarks or proprietary interests of Amway Corporation, Ada, Michigan, USA. There are other trade names, brand names, trade symbols, logos, slogans, trademarks, service marks, brand names and company names indicated on the Amway Web Site that are the property of their respective owners.

LINKS
This Amway Web Site may contain a number of links to other Internet Sites including, without limitation, Merchant Partner Sites, IBO Support System or other affiliated sites, and sites that may provide advice or other goods and services which are operated by third party vendors. The provision of the link does not mean that we endorse or accept any responsibility for the content, use, or products and services made available through those Web Sites. By utilising the links, you acknowledge and agree that we are not responsible for the actions, content, accuracy, privacy policies, opinions expressed, services provided, goods sold, or other links provided by these sites. You further acknowledge and agree that we are not responsible either directly or indirectly for any damage or loss caused by use of, or reliance on, linked sites. Should you have any questions regarding these sites, you should address them directly with the relevant site administrator.

DISPUTE RESOLUTION
Any Client dispute arising in connection with these Terms of Use or in connection with your use of the Amway Web Site which cannot be resolved by good faith negotiations between us shall be referred to mediation or to arbitration by agreement between us. Any IBO dispute shall be dealt with in accordance with the IBO Rules of Conduct.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under Amway’s 90 Day Satisfaction Guarantee are in addition to other rights and remedies under law.

Guarantees and warranties do not apply where products have been damaged or misused after receipt.

100% 90 DAY SATISFACTION GUARANTEE
Any time you purchase a product through this amway.com.au Web Site, you have the right to use it for a reasonable time (90 days) to determine whether it is satisfactory and whether you want to keep it. If you decide that it is not satisfactory, you may return your purchase, or the unused portion, to us. You will be offered a choice of replacement without charge, full credit towards the purchase of another product or a refund of your full purchase price.

Exclusions: This guarantee does not apply to: goods or serviced purchased from Partner Stores or through other linked sites; Vendor Direct products; products that have been damaged or misused after receipt; post earrings that have been removed from their packaging; products that have been made and delivered to customer order; or to any Services.

ADDITIONAL WARRANTIES
In addition to our 90 Day Satisfaction Guarantee, some products may also be covered by additional specific written warranties including the following:

EMMAPAGE Extended Warranty
To further support and promote your efforts in marketing and selling EMMAPAGE to retail customers we have added an additional warranty. In the unlikely event the jewellery piece develops a manufacturing fault after the first 90 days and within 180 days (six months) from date of purchase, we will replace that particular EMMAPAGE piece free of charge with the same piece. If that particular piece is unavailable you can select another piece from the current range up to or equal to the value of the piece that has this manufacturing fault. This guarantee does not apply to pieces that have been damaged or misused by the purchaser. As with all Amway distributed products the 90-Day Guarantee and now this additional warranty period commences when you purchase the product from Amway of Australia.

Home Appliances
A one year manufacturer's warranty applies. If the product becomes faulty during the warranty period, please return it to us for repair or replacement.

AMWAY One Year Warranty
AMWAY warrants new mechanical devices/appliances for a period of one year from the date of original purchase. If any mechanical device/appliance purchased should become defective during the warranty period, AMWAY will, with proof of purchase and at its discretion, repair, replace or issue a refund for the defective device with proof of purchase.

Statutory or Implied Warranties
Our 90 Day Satisfaction Guarantee and full one year warranty and the additional warranties referred to above provide additional rights to those statutory or implied warranties available under The Australia Consumer Law Act (2010).

PRICING
Our recommended retail prices are competitive with major national retailers on identical products. Being competitive at retail means that IBOs who purchase products for their own consumption may make savings by purchasing at IBO Price.

Our prices are based on Sydney prices. Prices tend to be lower in capital cities than they are elsewhere. Non-metropolitan users will thus have the advantage of buying at capital city prices.

We consider the following national retailers with stores in each state as our competition: Woolworths, Coles, Myer, David Jones, Target, Kmart, Big W.

Occasionally, one of our nominated competitors will permanently reduce a price. If other national retailers follow, we will adjust our prices to remain competitive. We will not, however, match one-off price reductions or a competitor's promotional clearance, home brand or seconds pricing. We will not match the prices of franchise operations as they do not necessarily run national pricing schemes.

Where relevant, our prices include the 10% Goods and Services Tax.

PRODUCT AVAILABILITY
We sometimes experience greater demand for an item than expected or an unforseen delay in the shipment of goods. In the event of a delay you will be advised at the time of order placement.

PAYMENT
Payment may be made by credit card; we accept Visa or MasterCard. In this regard, you are responsible for providing a valid credit card number with available credit at the time of purchase. You represent and warrant that you have authority to use any such credit card.

If you do not have, nor wish to use, a credit card, you should speak with your referring IBO who may register and place orders on your behalf and accept cash or a cheque.

INSTALMENT ORDERS
IBOs may arrange for payment by Direct Debit. Payment for the registration kit cannot be made via direct debit.

You are responsible for payment of all applicable state and federal taxes. You are responsible for payment of delivery costs. These additional charges will be included on your order invoice.

Q: What is the standard delivery time?
A: We will process your order within 2 business days. To view the delivery schedule for Australia Post, click here. If your order contains a product that is classified as a dangerous good, click here.

Q: Is order consolidation available?
A: Under our new distribution arrangements order consolidation will no longer take place. Each order placed will be processed at the time of order placement. This gives you the flexibility to order any day of the week.

Q: How long does it take to pick my order?
A: All orders will be picked and despatched from our warehouse no more than 2 working days after order placement. Express orders will always be shipped on the next business day after order placement.

Q: How do I track my order?
A: It's easy to track your order with Australia Post and Toll Ipec.

To track your order with Australia Post:

1. You will receive an email with a tracking number for your order/backorder once your order leaves our warehouse. You will receive this email within 2 business days of you placing your order (i.e. it takes 2 business days to process your order).
2. To track your order, select the link from the confirmation email or click here.
3. On the Australia Post website, simply enter your tracking number in the box and click "Search". You can search up to 10 tracking numbers at once.

To track your order with Toll Ipec:

1. You will receive an email with a tracking number for your order/backorderonce your order leaves our warehouse. You will receive this email within 2 business days of you placing your order (i.e. it takes 2 business days to process your order).
2. To track your order, select the link from the confirmation email or click here.
3. On the Toll Ipec website, simply enter your tracking number/consignment number in the box and click "Submit". You can search up to 10 tracking numbers at once.

Q: Will Australia Post deliver to gated communities?
A: Yes, Australia Post does deliver to gated communities. To best assist the driver to deliver your order please enter or review the special delivery instructions for this address.

Q: Do Australia Post & Toll Ipec perform deliveries outside of business hours?
A: No. Deliveries are performed during the business hours of 8.00am - 6.00pm Monday to Friday.

Q: My delivery has not arrived. What should I do?
A: You can track your order. When your order leaves our warehouse, you will receive an email with a tracking number to track your order. If your products are being delivered by Australia Post, click here or by Toll IPEC, click here. For further assistance, please contact Amway on 1800 45 46 47.

Q: Is express delivery available?
A: Yes, there is a next day delivery service available for Adelaide, Brisbane, Hobart, Launceston and Melbourne. Click here to check availability in your area and see below for costs. Please note for Sydney and Canberra the standard delivery service is a next day delivery after dispatch so no express delivery service is required.

Q: What are the current delivery charges?

• Scheduled List:
  • Regular: $6.95
  • Express: $14.95*
• Website:
  • Regular: $7.95
  • Express: $14.95*
• Phone:
  • Regular: $10.95
  • Express: $17.95*
• Fax:
  • Regular: $10.95
  • Express: $17.95*

Q: Will Calling Cards be left by Australia Post?
A: Calling cards are left only in instances where signature required customer orders have been unable to be delivered due to no one being at home to sign for the goods. Australia Post will hold your order at the Postal Outlet listed on the calling card for a period of 10 working days awaiting collection. There is no need to call prior to collecting your order from the Postal Outlet.

Q: Will Calling Cards be left by Toll Ipec?
A: Calling cards are left by Toll Ipec only in instances where signature required customer orders have been unable to be delivered due to no one being at home to sign for the goods. Please contact the number on the calling card to arrange for re-delivery or collection from the depot.

Q: Will someone need to be home to receive an order?
A: Some products require a signature. Click here for a list of products requiring a signature on delivery. If you are not at home, and your order must be signed for, a card will be left with details on how to receive your order.

Q: I want to pick up my order from my Business Centre. Can I still do this?
A: Yes you can. There is no change to this process. For more information, click here.

Q: I currently have a Ship to address. Do I need to do anything?
A: No. Australia Post and Toll Ipec will deliver your order in accordance with any special delivery instructions.

Q: What about deliveries to remote areas?
A: Australia Post has one of the most extensive delivery networks in the country, so we are now able to provide home delivery to more areas. For example, if you currently cannot receive parcel deliveries from Amway but can receive letters from Australia Post, we may now be able to deliver to your home. For further information, please call Amway on 1800 45 46 47.

Q: How do I return or exchange a product?
A: To return or exchange a product, click here.

Q: What happens with my back order?
A: Back orders will be sent to you as normal. You will receive an email notifying you when it leaves our warehouse.

100% 90 DAY SATISFACTION GUARANTEE
Amway offers high quality products that we know you'll love. In fact, we guarantee it.

Our products come with a 90 Day 100% Satisfaction Guarantee. If you are not satisfied with a product, we will refund or exchange your product. Simply return the unused portion of the product.

With Amway, you can try a product and see if you like it. Try our SA8 detergent and see how good the concentrated cleaning power is. Or discover a healthier you with our Nutriway range of vitamins and supplements.

Either way, you are protected with our 90 Day 100% Satisfaction Guarantee.

Plus, certain products are covered by additional warranties. EMMAPAGE Jewellery comes with a 6 month replacement warranty from date of purchase. Home appliances and mechanical devices come with a 1 year warranty.

For further information on our Warranties and Guarantees, please visit here.

If you do need to return a product, it is simple and convenient to do.

Please follow the procedures below:

Returning a Product via Australia Post

1. Call Amway on 1800 45 46 47 and advise them you wish to return a product
2. Amway will email you a Returns or RMA Form (click here for an example) and a Mailing Label (click here for an example)
3. Complete the Returns Form, keep a copy and put the original in the package
4. Place the Mailing Label on the outside of the package
5. Lodge the package at your nearest participating Australia Post Retail Outlet and keep the lodgement receipt
6. Australia Post will then return the package to us - free of charge!

Returning a Product via your local Amway Business Centre

1. Visit your local Amway Business Centre with the product and your original receipt
2. Obtain from staff a Returns Form
3. Complete the Returns Form and give it to staff with the product
4. Your return will then be sent to our returns team for processing

For further information, please contact Amway on 1800 45 46 47.