Access to and use of the Amway Web site and the products and services available through this Web site are subject to the following terms of use. The words 'we', 'us' and 'Amway' mean Amway of Australia ABN 49 004 807 756 of 46 Carrington Road, Castle Hill, NSW 2154 and the words 'you' and 'your' refer to users of this Web Site who may be our Independent Business Owners, Members or Clients.

Acknowledgement and Acceptance of Terms of Use

You should read and familiarise yourself with these Terms of Use before you use this Amway Web Site. By using this Web Site, you expressly agree to these Terms of Use as they are amended from time to time and you acknowledge that you have read and understood them. You also agree that any information that you provide to us will be true, accurate, current and complete and that you will maintain and properly update your personal profile as required by Amway.

You should always check this page prior to using the Site to make sure that you have a current understanding of the Terms of Use. If you do not agree with these Terms, you must discontinue your use of this site.

If you are an Independent Business Owner (IBO), you are subject to the IBO Rules of Conduct. You should read and familiarise yourself with these Rules.

Governing Law

This agreement is governed by the law in force in the State of New South Wales, Australia.

Intended Use

The material on this site is published by us and is intended for use in Australia. The site is not intended for use outside Australia. We make no claim that the information contained on this site is appropriate or may be downloaded legally outside Australia. If you access this Web Site from outside Australia, you do so at your own risk and you are responsible for compliance with the laws in your jurisdiction.

This site is a business and commercial site. It is, therefore, not intended for persons under the age of 18. If you are under 18, you should speak to your parents, your guardian, or a responsible adult and obtain their permission to use this site. Members who seek to use this site must be 16 years and older.

Disclaimer and Limitation of Liability

The information, materials and services contained on this site are provided to you "as is," and "as available". By provision of the site and the information, materials and services contained herein we do not provide professional advice or services. All tips and hints, suggestions and references to 'remedies' should not be relied upon without reservations; you should not act on the basis of anything contained on this Web Site without first obtaining specific professional advice.

We do not warrant or guarantee the accuracy, adequacy or completeness of this information and materials, and expressly disclaim liability for any errors and/or omissions in this information and materials. To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express, implied or statutory. In addition, we do not warrant, guarantee or make any representations regarding the security of accounts, or that this site is free from destructive materials, including but not limited to computer viruses, hackers, or other technical sabotage, nor do we warrant, guarantee or make any representations that access to this site will be fully accessible at all times, uninterrupted, or error-free.

To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

Intellectual Property

Copyright in Material on this Site

Unless otherwise indicated, all Web Site design, text and graphics is © Copyright 2007 Amway of Australia. All rights reserved. None of the material may be copied, downloaded, displayed, posted, transmitted used or reproduced in whole or part in any form or by any means for any purpose unless such use is expressly permitted by us or by applicable copyright laws.

To the extent necessary in order to lawfully access and use the services available on this Web Site, you are granted permission to display, download, save and to print portions of this web site for non commercial use only provided that the materials are not modified and any reproduction contains all copyright and other proprietary notices contained in the materials. IBOs may download, reproduce and distribute materials for the purposes of their IBOs provided that each item is reproduced in its entirety and contains the following notice: "Reproduced with the permission of Amway of Australia, ACN 004 807 756".

Trademarks

All trade names, brand names, trade symbols, logos, slogans, trade marks or services marks followed with an asterisk are trademarks or proprietary interests of Amway Corporation, Ada, Michigan, USA. There are other trade names, brand names, trade symbols, logos, slogans, trade marks, service marks, brand names, and company names, indicated on the Amway Web Site that are the property of their respective owners.

Links

This Amway Web Site may contain a number of links to other Internet Sites including, without limitation, Merchant Partner Sites, IBO Support System or other affiliation sites, and sites that may provide advice or other goods and services which are operated by third party vendors. The provision of the link does not mean that we endorse or accept any responsibility for the content, use, or products and services made available through the associated Web Sites. By utilising these links, you acknowledge and agree that we are not responsible for the actions, content, accuracy, privacy policies, opinions expressed, services provided, goods sold, or other links provided by these sites. You further acknowledge and agree that we are not responsible either directly or indirectly for any damage or loss caused by use of or reliance on linked sites. Should you have any questions regarding these sites, you should address them directly with the relevant site administrator.

Dispute Resolution

Any Member or Client dispute arising in connection with these Terms of Use or in connection with your use of the Amway Web Site which cannot be resolved by good faith negotiations between us shall referred to mediation or to arbitration by agreement between us. Any IBO dispute shall be dealt with in accordance with the IBO Rules of Conduct.

Guarantee and Warranties

There are a number of voluntary warranties and guarantees that apply to products you purchase through this Web Site. In particular this includes our 90-day satisfaction guarantee. All warranties exclude defects caused by damage or misuse after receipt.

100% 90 DAY SATISFACTION GUARANTEE

Any time you purchase a product through this amway.com.au Web Site, you have the right to use it for a reasonable time (90 days) to determine whether it is satisfactory and whether you want to keep it. If you decide that it is not satisfactory, you may return your purchase, or the unused portion, to us. You will be offered a choice of replacement without charge, full credit towards the purchase of another product or a refund of your full purchase price.

Exclusions: This guarantee does not apply to: purchases made through Merchant Partner Sites or through other linked sites; Vendor Direct products; products that have been damaged or misused after receipt; post earrings that have been removed from their packaging; products that have been made and delivered to customer order; or to any Services.

Additional Warranties

In addition to our 90 Day Satisfaction Guarantee, some products may also be covered by additional specifi c written warranties including the following:

Emma Page Extended Warranty

To further support and promote your efforts in marketing andselling Emma Page to retail customers we have added an additional warranty.

In the unlikely event the jewellery piece develops a manufacturing fault after the first 90 days and within 180 days (six months) from date of purchase, we will replace that particular Emma Page piece free of charge with the same piece. If that particular piece is unavailable you can select another piece from the current range up to or equal to the value of the piece that has this manufacturing fault.

This guarantee does not apply to pieces that have been damaged ormisused by the purchaser.

As with all Amway distributed products the 90-Day Guarantee andnow this additional warranty period commences when you purchase the product from Amway of Australia.

Home Appliances

A one year manufacturer’s warranty applies. If the product becomesfaulty during the warranty period, please return it to us for repair or replacement.

AMWAY One Year Warranty

AMWAY warrants new mechanical devices/appliances for a periodof one year from the date of original purchase. If any mechanical device/appliance purchased should become defective during the warranty period, AMWAY will, at its discretion repair, replace or issue a refund for the defective device with proof of purchase.

Statutory or Implied Warranties

Our 90 Day Satisfaction Guarantee and full one year warranty and the additional warranties referred to above provide additional rights to those statutory or implied warranties available under federal and state trade practices and consumer protection legislation.

Pricing

Our recommended retail prices are competitive with major national retailers on identical products. Being competitive at retail means that IBOs and Members who purchase products for their own consumption may make savings by purchasing at the Member Price.

Handling and Delivery Charges

AMWAY prides itself on its low handling and delivery fees.Note that fees vary according to how you order.

*Bulky items are indicated by .
NB: Delivery charges are correct at the time of printing but may be subject to change without notice.

Conditions apply. See delivery details for more information.

• All Grocery & Food or other item/s under $25
  Item/s under $25.00 including all food and grocery, please call the Regional Contact Centre on 1800 454 647. Please have your IBO number and original order number ready when you call.
  Please notify the operator if your return is to include broken glass, dangerous goods or spilt food substances.
  
  
• Items over $25
  These will need to be physically returned to Amway.
  
  
  • For items that can be securely packed into 1 package only weighing less than 15kg, send by Australia Post. Be sure to enclose a photocopy or details from the original packing slip/invoice, especially the order number and your ID number:
    
    Reply Paid 9000
    Amway of Australia
    Product Returns
    P O Box 9000
    Baulkham Hills
    NSW 2153
    
    Please Note:
    DO NOT SEND Aerosol, Flammable or Broken items by Post.
    Postage costs of products returned via the 'Reply Paid' postal address are paid for by Amway. Please do not pay postage on these items.
    
    
  • If more than 1 package OR over 15kg please call the Regional Contact centre on 1800 454 647 for assistance. A delivery charge of $27.50 will apply to all vendor direct products.

Amway cannot pay freight or handling for returns other than prescribed above.

Amway Returns Policy

1. All product sold by Amway Australia/ New Zealand is returnable within 90 days of the date of purchase by the consumer or, if the product has remained with the IBO, the date of purchase from Amway.
2. If an IBO seeks to effect a return of product outside 90 days the ultimate decision to accept or reject will take account of the 70/30 Rule (Rule 4.3 of the Rules of Conduct for Amway IBOs) and the circumstances of the purchase.
3. For all product returns over 100 PV, either a Business Relations Manager or Senior Account Executive will advise the upline Platinum of the return regardless of the date of purchase.
4. All products to be accepted for a refund between 90 days and 12 months from date of purchase will be at the Business Relations Manager's discretion and 5% freight and a 5% handling fee will be automatically charged.
5. Artistry/Emma Page cases over 90 days will be considered for return under point 4, but they must be complete and unused. Amway will not refund or exchange part packs.
6. Removal of packaging constitutes use. This includes Artistry product removed from its packaging and placed in the Presentation Case, and water treatment filters removed from their protective packaging.
7. Any return over 12 months from date of purchase will not be accepted.
8. For those returns over 3 months, which are not accepted, a standard letter will be generated and immediately sent to the IBO stating the product will be returned to them on the next cycle delivery.
9. Product will not be accepted to pay off an outstanding debt unless it is current stock, unused, saleable and approved by a Business Relations Manager.
10. The return of Business Packs will be handled under the Business Pack Return Procedure below.
11. Due to the "USE by Date" on all food products returns will not be accepted on food over 90 days from date of purchase.

Business Pack Returns Procedure

1. Business packs returned within 90 days of purchase are subject to Amway's Satisfaction Guarantee and are consequently refundable without any deduction for Freight and Handling. The refund will be processed to the returning IBO.
2. Undamaged, complete and resaleable Business Packs will be accepted for return up to 12 months after date of purchase but those outside the 90 day period will incur 5% freight and a 5% handling cost recovery.
3. Business Packs more than 12 months from date of purchase are not returnable.
4. Business Packs will not be accepted for refund or exchange due to catalogue being out of date. A Catalogue Replacement Program has been initiated to fulfil this requirement.
5. Business Packs will not be accepted for refund or exchange due to the Application Form being substituted or updated. In this instance, Amway will assist in the replacement of a new Application Form.
6. Exchanges can be made for a replacement Application at any time subject to the replacement Application being used in the relevant business pack.