Returns & Exchange



Amway offers high quality products that we know you'll love. In fact, we guarantee it.

Our products come with a 90 Day 100% Satisfaction Guarantee. If you are not satisfied with a product, we will refund or exchange your product. Simply return the unused portion of the product.

With Amway, you can try a product and see if you like it. Try our SA8 detergent and see how good the concentrated cleaning power is. Or discover a healthier you with our Nutriway range of vitamins and supplements.

Either way, you are protected with our 90 Day 100% Satisfaction Guarantee.

For further information on our Warranties and Guarantees, please visit here.

If you do need to return a product, it is simple and convenient to do.

Please follow the procedures below:

Returning a Product via Toll or Couriers Please

  1. Log into\My Business Resources\Downloads\Popular Forms
  2. Download the Return Merchandise Authorisation form and Instructions (click here for an example), print and complete the form.
  3. Call Amway 1800 45 46 47 to arrange collection and Return Label (click here for an example).
  4. Toll/ Couriers Please will return the package to Amway – free of charge!

Returning a Product via your local Amway Business Centre

  1. Visit your local Amway Business Centre with the product and your original receipt
  2. Obtain from staff a Returns Form
  3. Complete the Returns Form and give it to staff with the product
  4. Your return will then be sent to our returns team for processing

For further information, please contact Amway on 1800 45 46 47.