Delivery Information

Some IBOs may experience delays in receiving their product deliveries. We have escalated issues and queries to our Transport department on specific orders but would like to make some general comments regarding transport.

• There has been significant strain upon the National transport system for the past 6 months due to Covid-19. Parcel volume is up 30% and the transport companies have been unable to scale to meet this unprecedented demand. As a result, we are seeing a delay in delivery times, particularly outside of major cities.
• We are also seeing a higher than usual number of deliveries getting redirected which is adding transport time. This is because our transport companies are shifting parcels to sorting centres outside of the normal areas in order to cope with the volume.
• Finally, we are seeing delays (depending on the state) due to state closures or other Covid-19 restrictions slowing down the transport processes.

These issues are also causing havoc with our customer service levels. Despite adding additional staff, we are seeing longer than usual wait times due to the volume of calls.

We apologise for any inconvenience and are working closely with our Amway Contact Centre team to get back on track in the near future.

#1 Add Delivery Instructions Every Time

Please add your delivery instructions and save any changes to your delivery address details each time you order.

#2 Next Business Day

We send your products the next business day after you order.

#3 Live in an apartment

If you are not home, get your products delivered to where you are or card it for pick up at a participating POPShop or POPStation outlets. For further information, please call Amway on 1800 45 46 47.

#4 Specify where your order is left

Make sure that your order is left just where you want it by adding ‘Delivery Instructions’ when finalising your order. Examples of delivery instructions include: ‘leave at the front porch under the window’ or ‘leave next to the garage door’.

#5 First time delivery

Couriers Please and Toll are committed to deliver your order as per lead time.

#6 Hundreds of POPShops and POPStations are available at your demand

If you are not home at time of delivery and deemed unsafe to leave, your products will be delivered to the nearest PopShop or Popstation for pickup. Enter the suburb or post code and a map comes up showing the drop off points in your local area.

Locate your nearest POPShop or POPStation.

#7 We love your feedback

We make it easy to provide feedback. Please email aufeedback@amway.com.au to provide us details of your delivery experience.

#8 No Delivery to Australia Post

We do not deliver orders to any Australia Post Offices, Parcel Lockers and P.O. Boxes.

#9 No delivery to Australian Islands

CouriersPlease and Toll do not deliver to any Australian Island addresses. Delivery is only available to the nearest mainland port.

Please note:
Above times may be subject to change due to public holidays, warehouse workload or extreme weather conditions. Orders with item/s classed as dangerous will incur additional 2-3 days transit time.

State/Territory	Postcodes Eligible for Express
ACT & NSW	2311, 2328 - 2421, 2575 - 2589, 2591 - 2599, 2640 - 2641, 2648, 2669, 2671 - 2675, 2680 - 2681, 2706 - 2707, 2711, 2715 - 2716, 2739, 2757 - 2758, 2773 - 2774, 2776 - 2899
NT	0800-0832
QLD	4210-4299, 4306-4498, 4504-4999
SA	5000-5799
TAS	7000-7799
VIC	3063-3064, 3099, 3139, 3156, 3211-3424, 3427-3691, 3694-3751, 3753-3764, 3766-3799, 3807-3818, 3820-3909, 3911-3923, 3925-3951, 3953-3971, 3977-3999
VIC	6000-6797

Please note for Sydney, Melbourne, Brisbane, Gold Coast, Canberra, Newcastle & Wollongong the standard delivery service is a next day delivery after dispatch so no express delivery service is required.

Maximum order weight 5 kilograms.

To track your order with CouriersPlease:

1. You will receive a ship confirmation email once your order leaves our warehouse. This email will include a tracking number for your order/backorder and a courier link.
2. To track your order, select the link from the confirmation email or click here.
3. On the Couriers website, simply enter your tracking number (e.g. CPAQORZ0000200) in the Track field and click the arrow.

To track your order with Toll:

1. You will receive a ship confirmation email once your order leaves our warehouse. This email will include a tracking number for your order/backorder and a courier link.
2. To track your order, select the link from the confirmation email or click here.
3. On the Toll website, simply enter your tracking number (e.g. 6587240101884) in the box and click "Search".

As a quick and convenient option, orders can be placed for ‘Click & Collect’ from your local Business Centre. Orders placed before 3pm will be available for pick up after 2 hours. Orders placed after 3 will be available for pick up the next business day.

Please note: Pick times are subject to Public Holidays and business workload. An email will be sent to you when your order is ready to be collected.

When you head in-store to collect you order, make sure you bring along:
- A copy of your confirmation email or SMS
- Valid photo ID, e.g. Drivers licence, passport, student ID, etc.
- The debit/credit card used to place your order

You will also be required to sign for your order at the time of collection.

Click & Collect orders will be kept for 2 days from the day that you received notification confirming that your order is ready to be collected. After 2 days, your order may be cancelled and refunded as a coupon on your Amway account. This coupon may then be redeemed against future purchases.

Registrations that are processed as Click & Collect orders will be kept for 30 days from the day that you received the notification confirming that your order is ready to be collected. After 30 days, your order may be sent to the Amway Warehouse for storage. If you wish to collect your registration order after the 30 day period, please provide Amway with at least 48 hours notice to allow sufficient time for Amway to transfer your registration order to your local business centre.

AMWAY prides itself on its low handling and delivery fees.

Delivery fees for IBOs, Members and Clients

How you order	Regular	Express
Scheduled orders (online or phone)	$7.95	$14.95
Online orders	$7.95	$14.95
Phone	$7.95	$14.95
Click & Collect	$4.95

• 100189 eSpring Water Purifier - Below Sink
• 100188 eSpring Water Purifier - Above Sink
• 101076 Atmosphere Air Treatment System
• 101086 iCook 6 Piece Essential Set
• 109764 iCook 11 Piece Gourmet Set
• 101096 iCook 10 Piece Advanced Set
• 101094 iCook 7 Piece Starter Set
• 101084 iCook 5 Piece Sauté Pan Set
• 101085 iCook 4 Piece Steamer Boiler, Stock Pot Set
• 101082 iCook 4 Piece Saucepan Set
• 101088 iCook 1L Pan With Lid
• 268390 ARTISTRY Skin Analyzer

NOTE: These products are required to be signed for at the time of delivery. If you are not at home a card will be left with details on how to receive your order.
 

We sometimes experience greater demand for an item than expected or an unforeseen delay in the shipment of goods. In the event of a delay, you will be advised at the time of order placement and may be given the option to place a back order for the merchandise. Because our stock is constantly being replenished with new stock, it is possible that a similar product of equal or higher value may be substituted at no additional cost. 

To exchange or return a product in accordance with the relevant guarantees and warranties, please ensure you have the information from the emailed order confirmation or tracking email.

Simply call Amway on 1800 45 46 47.

Returning A Product For Credit

For all items under $25.00 and aerosols, flammable or broken items, please call Amway on 1800 45 46 47. Have your Amway IBO number and original order number ready when you call.

Items over $25.00 will need to be physically returned to Amway by calling 1800 45 46 47 or at one of our Business Centres.

Product Returns via Amway Business Centre

Take your item(s) to any Amway Business Centre. Complete the returns form (located in-store). The item(s) will be sent back to our Returns Department where your return will be processed.

Product Returns to Amway

Please call Amway on 1800 45 46 47 to arrange collection. The returns label and details will be emailed to you.

• Items(s) should be securely packed into a single carton with completed returns form placed inside the carton.
• Attach the supplied Returns label on the outside of the carton and leave at the front door by 7:00 am for collection. The Driver will not collect the item without the return label.
• Please retain copy of Returns form as proof of lodgement and for tracking purposes. When the above procedure is followed, Amway will pay the freight charge.