Delivery Information

Your order will be dispatched on the next business day after your order has been placed.

Please note, dangerous goods will take 1 to 2 extra days to arrive.

By default, your deliveries will be automatically set as ‘Authority to Leave.’ This gives the courier permission to leave your parcel at the delivery address without a signature, as long as it is safe to do so. If there is no place safe to leave your parcel, a card will be left to let you know where you can pick up your parcel.

You can provide delivery instructions to let the courier know where you would like your parcel to be left at the specified delivery address e.g. “behind the pot plant.” You can do this by editing the selected address details in your shopping cart under Shipping & Delivery > Shopping Options > Delivery > Your Selected Address > Edit Address.

Make sure that you click ‘Save Changes’ and your changes will also be stored in the Address Book.

1. Add delivery instructions, every time
   Please add your delivery instructions and save any changes to your delivery address details each time you order.
2. Know when to expect your order
   We send your products the next business day after your order is placed.
3. Specify where your order is left
   Make sure your order is left just where you want it by adding ‘Delivery Instructions’ when finalising your order. Examples of delivery instructions include: “Leave on the front verandah under the window” or “leave next to the garage door.”
4. Locate your nearest POPShop or POPStation
   If you live in an apartment and will not be home for your delivery (or your designated place is deemed unsafe to leave), your products will be delivered to the nearest PopShop or Popstation for pickup. Enter the suburb or post code and a map comes up showing the drop off points in your local area.
   For further information, please call Amway on 1800 45 46 47.
5. Share your feedback
   We make it easy to provide feedback. Please email aufeedback@amway.com.au to provide us details of your delivery experience.

Things To Know

1. First time delivery
   Couriers Please and Toll are committed to deliver your order as per their lead times.
2. No delivery to Australia Post
   We do not deliver orders to any Australia Post Offices, Parcel Lockers and P.O. Boxes.
3. No delivery to Australian Islands
   CouriersPlease and Toll do not deliver to any Australian Island addresses. Delivery is only available to the nearest mainland port.

Please note: for Sydney, Melbourne, Brisbane, Gold Coast, Canberra, Newcastle and Wollongong, the standard delivery service is a next day delivery after despatch. No express delivery service is required. The maximum order weight is 5 kilograms. Certain products such as aerosols and bleach are classified as dangerous goods and cannot be sent via express delivery due to government regulations.

To track your order with CouriersPlease:

1. You will receive a shipping confirmation email once your order leaves our warehouse. This email will include a tracking number for your order/backorder and a courier link.
2. To track your order, select the link from the confirmation email or follow the link below.
3. On the Couriers website, simply enter your tracking number (e.g. CPAQORZ0000200) in the ‘Track’ field and click the arrow.

To track your order with Toll:

1. You will receive a shipping confirmation email once your order leaves our warehouse. This email will include a tracking number for your order/backorder and a courier link.
2. To track your order, select the link from the confirmation email or follow the link below.
3. On the TGE website, simply enter your tracking number (e.g. 6587240101884) in the box and click ‘Search’.

• 100189 eSpring Water Purifier - Below Sink
• 100188 eSpring Water Purifier - Above Sink
• 101086 iCook 6 Piece Essential Set
• 109764 iCook 11 Piece Gourmet Set
• 101096 iCook 10 Piece Advanced Set
• 101094 iCook 7 Piece Starter Set
• 101084 iCook 5 Piece Sauté Pan Set
• 101085 iCook 4 Piece Steamer Boiler, Stock Pot Set
• 101082 iCook 4 Piece Saucepan Set
• 101088 iCook 1L Pan With Lid
• 295420 AMBREEZE Air Purification System

Will I receive an Autoship email confirmation?

You will be sent a delivery confirmation email 10 days before your next order is scheduled to despatch. This confirmation email is your reminder to check the items scheduled for delivery. Simply follow the prompts in the email if you wish to update your order before it is shipped.

What day will my Autoship order be processed?

Autoship orders can be scheduled to allow you to choose the day and week to have your order placed. We will endeavour to process your order on the next business day, however, high order volumes on the first week of the month may cause a one-day delay.

We sometimes experience greater demand for an item than expected or an unforeseen delay in the shipment of goods. In the event of a delay, you will be advised at the time of order placement if the product is eligible for back order.