Order Pickup Locations

Order Pickup Locations!

We are thrilled to announce the launch of two new online order collection locations in NSW!

Starting from September 25th, Independent Business Owners can collect online orders from our Chatswood and Eastern Creek locations. This expansion of our services provides more convenience and seamless access to your orders from two additional locations.

In light of the new collection point service, we will renovate the Chatswood foyer starting September 1st, 2023. As a result, it can no longer be used for IBO meetings.



Level 12/67 Albert Ave,
Chatswood NSW 2067.
Ph: 0417 353 396
Email: pickup.chatswood@amway.com

Pick-up times: 2pm – 6pm the next day.
Days: Monday to Friday.

There is NO onsite parking. NO trolleys, all orders are the responsibility of the IBO.

Click and Collect

Eastern Creek
Unit 10/4 Southridge Street,
Eastern Creek, NSW 2766.
Ph: 0484 947 649
Email: pickup.easterncreek@amway.com

Pick-up times: 8am – 2pm.
Days: Monday to Friday.
Onsite 15 minute ONLY parking is available.

Click and Collect or In-store Purchase

Amway Business Centre - Sydney
Shop 1A 6 Victoria Avenue
Castle Hill, NSW, 2154.
Ph: (02) 7809 4923
Email: pickup.castlehillbc@amway.com

Pick-up times
Days: 10am - 6pm Tuesday to Friday, 10am - 5pm Saturday; and 10am - 4pm Sundays.

How does online order pick-up work?

  1. Select your Amway products online and add them to your cart.
  2. When you proceed to checkout, choose:
    • Order pick-up for Chatswood as your delivery option.
    • Click and Collect for Eastern Creek as your delivery option.
  3. Await confirmation that your order is ready via email.
  4. When collecting you order, make sure you bring along
    • A copy of your confirmation email or SMS
    • Valid photo ID, e.g. Drivers licence, passport, student ID, etc.
    • The debit/credit card used to place your order
  5. You will also be required to sign for your order at the time of collection.


Is there a fee for the online order pick-up service?
There is no additional fee for Pick Up or Click and Collect orders.

When will my order be available?
We offer same-day order collection at our Eastern Creek
Click and Collect location for orders placed before 1pm.

You can collect your order at our Chatswood order pick-up location from 2pm on the next working day.

Can I return an item at an order pick-up facility?
No, we do not process refunds at order pick-up facilities. Please refer to our returns T&Cs here.

How long do you hold orders at pick-up locations?
All orders are subject to a 48-hour holding period. After 48 hours your order will be refunded (excluding registration orders). Any uncollected registration orders at Chatswood will be sent to the Eastern Creek Warehouse for storage. If you wish to collect your registration order from the Castle Hill or Chatswood location after this period, you must provide Amway with at least 48 hours notice to allow sufficient time for Amway to transfer the registration order to your nominated pick-up location.

Please contact our Customer Service Team on 1800 454 647 to arrange your order pick-up.

At Amway, we are committed to enhancing our systems to ensure the success of our Independent Business Owners. Embrace the future of streamlined operations and elevate your entrepreneurial journey with our latest services.