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IBO Support: Coronavirus (COVID-19)

We are here to support you

During these difficult times, we have been listening to IBOs on how we can best support you. IBOs said they wanted:

Practical help to achieve their business goals

Rewards for regular deliveries

Tips for staying connected whilst being home

More help for new IBOs, more flexibility and more incentives

Here is a special message from the Founding Families (PDF - 34KB)

8 Point Action Plan

To support IBOs over the coming weeks, Amway has developed the 8 Point Action Plan.

1) 20% PV Uplift

Helping you achieve your business goals for March

  • Get a 20% PV Uplift on all products: 12:01am (Syd time) Wednesday 25 March - 11:59pm Sunday 29 March
  • Order online at amway.com.au
  • Delivered to your home or Click & Collect for free at your local Business Centre
2) 10% PV Uplift & Free Delivery on Autoship

So you are rewarded for regular deliveries

  • Get a 10% PV Uplift & Free Delivery when you order through Autoship from 1 April - 30 June
  • Convenient & fast
  • Available to all IBOs
  • Minimum 100 PPV to qualify
  • Need help to set up your Autoship order? Watch this video.
3) Stay Connected: Virtual Consultations, Facebook Live, Zoom, Webinars
  • With so many people staying at home and keeping their social distance, there has never been a better time to use technology to stay connected
  • So hold a virtual meeting using Zoom or Facebook Live
  • Engage with your friends, family and team with WeChat, WhatsApp or Facebook Messenger
  • Learn at home with our free webinars covering product training, business updates plus tools & tips to stay connected. Check out available webinars now.
  • Need help to stay connected? Visit amway.com.au/dashboard/stay-connected.
4) New bundles for Payright
  • 9 new bundles for Payright starting from $201 (IBO price)
  • IBOs can purchase these bundles, achieve PV/BV immediately and pay it off up to 12 months (usual T&Cs apply)
  • 1 April - 30 August

These new bundles are:

5) Celebrate entrepreneurship
  • New digital campaign to attract prospects to become IBOs through our new Leads program
  • While IBOs are at home, they can also see positive social and digital messages
  • Let’s celebrate entrepreneurship and support people who are looking for a new opportunity, better options or a side-hustle
  • 14 April - 31 May
6) $25 Free Product Coupon
  • All new IBOs will receive a $25 free product coupon
  • It can be redeemed on any order over $25 after registration
  • Valid for 90 days
  • 1 April - 30 August
7) Artistry Studio Sale
  • Get 30% off ARTISTRY Studio New York, Paris and Bangkok collections while stocks last
  • 1 April - 31 May
8) Core Plus Multipliers and Two Time Cash Incentives
  • The Multipliers are massive and a huge game-changer
  • These will be shared in April to Diamonds and announced to all IBOs in May
  • Multipliers apply for the Bronze Foundation, Bronze Builder, Personal Group Growth and Frontline Growth Incentives
  • Two Time Cash Incentives are for New Platinum through to New Founders Diamond qualifiers
  • IBOs can plan for a spectacular 1 September onwards
This 8 Point Action Plan is in addition to what we have already announced:
  • Core Plus - the biggest investment in IBO compensation for 15+ years
  • Achievers in Europe - a 1st time ever Achievers trip to Europe in 2021
  • ARTISTRY Tokyo Collection launched on 27 March
  • All new Chart Your Course coupons now valid for 90 days (up from 30)
  • Free Click & Collect - fast & convenient until 31 July

We will keep listening to IBOs and keep delivering new promotions and support over the coming weeks and months.

Please be assured we are here to support you 100%.

Remember our business helps people live better, more enriched lives - and this extra money is more welcome than ever before.

Our products help people live healthier lives - and they are more important than ever before.

Please contact us on 1800 45 46 47 for any help or support.

Frequently Asked Questions

Why is my product delivery delayed?

Some IBOs may experience delays in receiving their product deliveries. We have escalated issues and queries to our Transport department on specific orders but would like to make some general comments regarding transport.

  • There has been significant strain upon the National transport system for the past 6 months due to Covid-19. Parcel volume is up 30% and the transport companies have been unable to scale to meet this unprecedented demand. As a result, we are seeing a delay in delivery times, particularly outside of major cities.
  • We are also seeing a higher than usual number of deliveries getting redirected which is adding transport time. This is because our transport companies are shifting parcels to sorting centres outside of the normal areas in order to cope with the volume.
  • Finally, we are seeing delays (depending on the state) due to state closures or other Covid-19 restrictions slowing down the transport processes.

Will I still be paid my bonus?

Yes, you will still be paid your earned bonus on time.

Are Business Centres open?

Yes, Business Centres are now open except for Castle Hill, Chatswood and Melbourne which are available for Click & Collect only. Restrictions and safety measures have been implemented in BCs that are open to ensure the wellbeing and safety of all IBOs and employees. Please maintain social distancing and follow safety instructions when visiting your local BC.

Do you offer contactless deliveries?

Yes, all our delivery partners offer contactless deliveries. Just add the request into delivery information on checkout when purchasing online.

Is there any limit on how many products I can order?

Yes, there is a limit of 4 individual items per product purchased per day from 13 products focused on health and cleaning. The full list is here.

Are there tips for using social and digital technology?

Yes, please visit amway.com.au/dashboard/stay-connected

I missed previous emails and notifications. Where are they?

Check your Message Centre for updates, or view one of our recent email communications below.

IBO Emails

Platinum Emails

How can I get help?

Our customer service team has extended hours if you need any help or support. Please contact us on 1800 45 46 47 from 9am - 5pm (SYD time), Monday - Friday.

What are you doing to support the community?

We have donated 20,000 meals to help support those most in need right now: essential workers, the homeless and vulnerable people in our community. We hope these meals will be an extra help to those doing it tough. Special thanks to all the amazing volunteers at OzHarvest for helping us achieve this.

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NUTRIWAY: Centre for Optimal Health

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